Showing posts with label Basics. Show all posts
Showing posts with label Basics. Show all posts

Tuesday, June 19, 2012

Antiques - Wood Basics

Oak, mahogany, walnut, pine, rosewood, maple, elm; you may have some or all of these woods in your home. But, do you know how to tell the difference among them? In this month's column, we'll talk about the different kinds of wood that are regularly seen in antique furniture and some common decorative treatments.

The Basics
Wood is hard or soft. When I say hard, I mean that the wood is dense, whereas, a soft wood is supple. A good trick to tell the difference between hard and soft wood is that if you press your fingernail into a soft wood such as pine, it leaves an indentation. But, this does not happen with a hard wood such as oak.

Antiques

Wood is coarse-grain or close-grain. In coarse-grain wood, the age rings in the wood are far a part, giving it an uneven appearance. In close-grain woods, the age rings in the wood are very close together, giving it a smooth, delicate appearance.

Antiques - Wood Basics

Sometimes, wood is stained. Lighter woods such as oak, elm and maple can be stained to resemble a darker mahogany or rosewood.

Some woods (mahogany, rosewood, burl walnut) are perceived to be more valuable than other woods (elm, maple, spruce). The reason for this is availability. Woods that need to be imported are more expensive than home-grown woods. Woods that are abundant are not as expensive as woods that are scarce.

Oak
Oak is a coarse-grain hard wood found in Europe and North America. Starting in 17th century Europe, oak was used to make furniture found throughout the home. There are several varieties including red oak and white oak. Young oak is pale in color. But, over time and with polishing, oak darkens into a rich brown color.

Mahogany
Mahogany is a close-grain hard wood native to northern and central South America and the West Indies. Mahogany was a popular choice in England during the mid-18th century for fine furniture making. It is a dark red color sometimes, however, it is dark brown. Red mahogany is found in the West Indies and brown mahogany is native to South America. Mahogany furniture continues to be desirable today.

Rosewood
Rosewood is a close-grain hard wood indigenous to India, South America and the West Indies. Rosewood is named for the rose scent that releases when it is cut. Occasionally, I find that people confuse rosewood and mahogany. Both woods can be red in color. However, when you look closely at rosewood, you'll see fine black (and sometimes white) rings that are not present in mahogany. Another trick to tell if an item is rosewood is to pick it up. Rosewood is a very heavy wood, heavier than mahogany. In the 17th century China, rosewood was a popular choice for fine furniture makers. As well, in 19th century Europe, it was used to construct better-quality furniture for fine homes.

Walnut
Walnut is close-grain hard wood found in Europe and North America. The color varies from light to a very rich golden brown color and it is not uncommon to find walnut stained to look like mahogany. Sometimes, disease leads to the unexpected. Burl walnut, the most prized form of walnut, results from a disease that attacks the tree causing a beautiful scrolled, close-grain. These days you see the look of burl walnut replicated in the plastic interiors of some higher end cars.

Pine
Pine is a pale, knotted soft wood with a wide, straight grain. It grows in Europe and North America. Pine was often used in furniture intended to be painted. Everyday furniture - kitchen tables and chairs -were often made from pine.

Maple & Elm
Maple and elm are coarse-grain hard woods found in North America and Europe. They were frequently used in utilitarian furniture. Often a veneer of a finer wood was applied to these woods.

Veneers
Veneering is a technique where a very thin sheet of a more expensive wood is glued to a less expensive wood. Using less expensive woods such as elm and maple and adding a more expensive mahogany or walnut veneer allowed furniture makers to provide furniture that was affordable for a larger clientele. You may hear an antique dealer say; "This table is walnut on maple." The dealer means that the item has a walnut veneer and underneath the actual item is maple. A walnut on maple table is less valuable than a solid walnut table.

How do you tell if your furniture is veneered? Look at the edges of the piece. If you see what appears to be a seam, it is veneered. On the other hand, if the edges of the piece are seamless, it is solid.

Early veneers from the 17th century were hand-cut, so they could be uneven. But, in the 19th century veneers started to be cut by machine. This allowed the veneers to be cut very thin and even. Depending on the way the wood is cut, veneering produces different effects. Butterfly veneering occurs when two opposing end grain veneers are diagonally cut from a branch. They are applied to mirror each other.

Marquetry/Parquetry/Inlay
Marquetry is a technique where various kinds of wood are applied to a surface to produce a picture. Flowers and birds were often the subjects. Exotic woods such as ebony, satinwood and tulipwood were frequently employed.

The difference between marquetry and parquetry is the subject matter. Parquetry is a veneer that uses geometric patterns. Nowadays, you see it in parquet hardwood floors and ornate chess and backgammon boards.

Inlay is a decorative treatment where materials other than wood are cut into a design. Inlays were often made of bone, ivory, mother of pearl, brass, tortoise shell. Marquetry, parquetry and inlay first appeared during the Italian Renaissance.

Gilding
Gilding is a technique wherein gold leaf is applied with gesso (a plaster-like substance) to wood. It is highly decorative and was popular during the Italian Renaissance and the Louis period in France.

Antiques - Wood Basics

Martin Swinton does antique appraisals and estate sales in Toronto, Canada. He has worked at an auction house, furniture restoration company and for ten years owned an antique shop. He does caning, cording and rushing repairs, teaches courses on antiques and appears at community events. He can be reached by visiting http://www.takeaboo.wordpress.com

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Friday, June 8, 2012

5 Benefits of A Call Center to Your Business

Your business is growing and so does your base clientèle. Customers no longer originate from your neighborhood nor in one city only but now spread
across state borders and countries. Your staff experiences heavy influx of telephone calls. The company's phones lines gradually get congested. Customer
transactions suffer because they could not reach your office. As the manager, you know you must implement solutions fast or your business will suffer.

Under these conditions, it's time you switch to call center services.

Antiques

A call center, equipped with the right call center software, offers the following essential benefits:

5 Benefits of A Call Center to Your Business

1.)ENHANCE CUSTOMER RELATION

Because callers can immediately connect to your office, they can transact business with no more waiting time. It eliminates wasted calls. It gives your
customers quick access to the information they want and thus results in improve relationship with them. And too often, because clients can reach your office
immediately, it enhances their perception of your company. You getter more customers, more deals, more revenues.

2.)IMPROVE EFFICIENCY

A call center allows staff to deal with more customers at any a given time.
Richard Burgess, CEO of a large pharmaceutical company can attest to this. " The rapid growth of our company entails more doctors calling for prescription
drugs and customers asking for product description. Our staff cannot handle this increasing volume of callers. A call center services solved our dilemna.
Now, our personnel can take the growing calls and dispense the necessary services in less time, making customers happy. This translates to greater overall
efficiency."

3.)MINIMIZE EXPENSES
With call center that has the right call center software, the same number of staff will be able to handle more calls. Sarah Danitz, an insurance company
manager, has this to say, " We would have incurred large overhead expenses if we hire additional personnel to handle incoming calls. Instead, we turned to
call center. It satisfactorily meets our demand. And we were able to save money in the long run."
As you can see, you need not hire additional personnel or install extra phone lines to meet caller volumes.

4.)DISPLAY STATISTICS

In an ordinary helpdesk, your office can not track the number of calls you receive each day, how many of these calls were positively resolved, how many
callers turn away,etc. A call center makes these statistics available so you will know measures to take in order to improve your business.
"We didn't take any interests on our calls in the past, " says Michigan-based farm tools company owner Chris Laverdale. " But with a call center giving us
these data, we see some patterns and seek ways for improvement. These call center statistics are really helpful."

5.)BETTER OFFICE COMMUNICATION HANDLING

A call center, aside from handling live calls, can also process emails. In addition, it can handle fax, web-based queries, web-cam conferencing, Instant
Messaging, and other means of communication for the company.
" Our struggling staff could hardly deal with the number of calls we receive, and we hardly have time for incoming emails. A number of deals were lost
because we neglect emails. But now, we know better. Our call center which has an excellent call center software, processes our calls and emails. Now, we
receive favorable business transactions out of these emails."

These are just some of the many benefits your company can enjoy from a call center.

5 Benefits of A Call Center to Your Business

Janine Fritzgerald is a call center administrator now for 5 years. She began as a call center agent and then worked her way up to the company's corporate hierarchy. She knows about call center software. She is a Psychology graduate with Business Administration as secondary course. She lectures on call center management. She is also prolific writer. Her first book, “The Real Deal on Call Centers” is a sell out. Janine lives in Connecticut with her husband and two kids.

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